FAQ`s (frequently asked questions)

1. The website www.fuerst-autoteile.de is not displayed correctly.

Our e-shop is optimized for the latest versions of Internet Explorer, Google Chrome and Mozilla Firefox. If you have trouble with viewing, please update your browser to the latest version. The use of pop-up blockers or anti- virus programs can also cause the page content to display incorrectly.

2. I am already a customer, but cannot login in the shop any more.

We have a new e-shop since January 2016 with completely new shop architecture. All "old" customer data has been cleared. Therefore, it is necessary that you register to be able to create a new account. You can create an account here easily.

3. My package has been sent, but has not arrived.

We pass your personal data forward in the order you have specified - without any changes. Please make sure that this data is correct and complete (in the case of payment through Amazon Payments, the data stored there is used). If your specified e-mail address is not correct, it is not possible for us to send you your bill. An improperly stored data can therefore lead to a delay in delivery, or your order will be returned back to us, which may result in significant wait times by itself.

4. Which oil do I need for my car?

This information is available from the operating manual of your car, or directly from the vehicle manufacturer. Please check before buying if you have selected the correct or shared oil for your vehicle. All information about releases we get exclusively from the supplier. In Liqui Moly oils there is a "Liqui Moly oil sign" on which you can easily find the right oil for your vehicle. (We do not guarantee the accuracy of this information!)

5. I forgot to order an item, can you change the order?

We have optimized all processes. A contract after receipt of payment can be shipped as soon as possible in order to minimize your waiting time on your goods. For technical reasons, we ask therefore for understanding that a change of an already processed order is not possible. If you have forgotten an item, we ask you to place a new order for this.

6. Can I pick up my order locally?

We ask for your understanding that we offer no local pickup, but only DHL shipping or freight shipping for our entire range of online products and services.

7. My package include no invoice and no delivery note, have you forgotten these?

No it was not forgotten, in order to minimize unnecessary paper consumption and to protect the environment, we have completely renounced a delivery notes and invoices as a part of the delivery. Your package has an invoice attached on which you can see who did pack your order and if your order comes in only one or more shipments. When your order leaves our house, little later you will receive an e -mail to your previously specified e-mail address with an invoice in PDF format as an attachment. Besides you automatically get also a DHL tracking number for you to check the shipment status. To open the attached invoice, you only need the latest version of Adobe Acrobat Reader. You can download it here for free. If you have not received an e-mail, please check your spam folder or your firewall settings. Of course our support will be able at any time to send you the bill again. Simply contact our support team at +49 (0) 8555-40599-60 or by e-mail at support@fuerst-autoteile.de. We will be glad to help you.

8. I received my order paid with PayPal and made the withdrawal. Is it possible to transfer the refund back to my bank account?

Refund of all types is always returned by the same payment method that was originally chosen by you.

9. I forgot my password, what can I do?

You can change your password here, just type there your registered e-mail address. You will instantly receive an e-mail with a link for the password change. Then you can assign a new password for your account. You can also always contact our support team at +49 (0) 8555/40599-60 or per e-mail at support@fuerst-autoteile.de. We will be glad to help you out.

10. I have received an automated e-mail; can I answer to this e-mail address?

We will send you e-mails automatically several times during the processing of your order (e.g. order confirmation, invoice as a PDF attachment, tracking number for the shipment tracking, etc.). Please, do not reply to these automatically generated e-mails! These e-mail accounts are not monitored by our support team and serve only for information purposes. Please send an e-mail with any question at support@fuerst-autoteile.de or call us by phone at +49 (0) 8555/40599-60. Each incoming e-mail is recorded in our ticket system and processed by our support team. Usually, you will receive a response within 24 hours. At a high volume of requests it can understandably lead to delays. We always try to respond as soon as possible. Your support team of Fürst Autoteile.